Tag: Learning Experience

Love of Service and Learning. Its Painful Sometimes!

Posted by Robert Davis (FCIM) on July 29, 2019 in Customer Experience, Customer Journey, Robert Davis |No Comments

I recently received the below feedback from a customer about my service and commitment to their learning. Wow. Thank you. It made realize that sometimes service and customer commitment actually hurts. The self. You so much want to lead them to success but the journey has failure and then recovery and then failure…then success. Its […]

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Learning and Knowledge – The Best Achievement

Posted by Robert Davis (FCIM) on March 16, 2017 in 100 Most Loved, CMON GT, Learning Experience, Uncategorized |No Comments

This week I had a chance to reflect on the success of my team at AIS Business Programmes. I was able to do this through our Student Representation Forum which is run over 25 courses each semester (3 semesters). Essentially the course reps get together with me and one of my staff Dr. Leonie Menzies […]

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Collaboration for fast learning in the face of uncertainty (Steve Barnett, 2013) – "The idea of a fully collaborative effort seems unattractive to the public yet that's what's making this AC so spectacular. Collaboration for fast learning in the face of uncertainty."

Posted by Robert Davis (FCIM) on September 24, 2013 in Americas Cup, Learning Experience, Robert Davis, Steve Barnett, Sustainability |No Comments

Steve Barnett commented on leaning and the Americas Cup (Spithill and Barker). Something we can learn from in business and innovation. Steve wrote: “Good on him! I agree, Spithill is a very amiable genuine guy. So is Barker in, in a more reserved way. What interests me is the public desire to find a hero. […]

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