Initial Results – Conceptualizing and Measuring Service Culture

Initial results as promised: Conceptualizing and Measuring Service Culture by Robert Davis Conceptualising and Measuring Service Culture – Presentation Initial Results – Dr Robert Davis

Service Culture Research – Please Complete my Questionnaire

Please complete my questionnaire on measuring service culture in organisations. This is for academic theory-based publication and is non-commercial. ALL questions need to be completed to submit a valid response. Click HERE to START Thanks is advance for your support of this important research. Professor Robert Davis drrobertdavis.com

New ‘A’ Publication: Comparing Gendered Behavior and Online Shopping – Download Paper

Davis, R.A., S. Smith, B Lang (2017). A Comparison of Online and Offline Gender and Goal Directed Shopping Online, 38, 118-1125. Journal of Retailing and Consumer Services, [ABDC Ranking: A]. Davis Smith Lang – 2017 – JRCS 38 – Online and Offline Gender and Shopping Our findings show that the consumer’s perception of their gendered behaviour […]

Professor Robert Davis – Google Scholar Citations at 7 April 2017

Google Scholar Citations: Professor Robert A. Davis drrobertdavis.com and AIS New Zealand Citation indices All Since 2012 Citations 1084 612 h-index 14 14 i10-index 16 15 Title Cited by Year A comparison of online and offline consumer brand loyalty PJ Danaher, IW Wilson, RA Davis Marketing Science 22 (4), 461-476 302 2003 Conceptualizing and measuring […]

WSO Presentations by Professor Robert Davis

Professor Robert Davis runs the first of professional development series for business students at Auckland Institute of Studies (AIS). To receive free Power Point Presentation, contact us or leave your name in the comment. http://ais.ac.nz/…/executive-team-a…/professor-robert-davis/ WSO presentions focus on: W – WHY – Why we do presentation? S – SHAPE – What is the structure […]

Learning and Knowledge – The Best Achievement

This week I had a chance to reflect on the success of my team at AIS Business Programmes. I was able to do this through our Student Representation Forum which is run over 25 courses each semester (3 semesters). Essentially the course reps get together with me and one of my staff Dr. Leonie Menzies […]

New mantra for drrobertdavis.com

Ma Te Matauranga Ka Mohio. Ma Te Mohio Ka Tutuki Creating Knowledge Designing Understanding Cocreating Application The focus is on creating knowledge, but extending that knowledge to understanding. This is a conversion and transformative process. The knowledge becomes owned and integrated to purpose. Like the script, it is played out in action where it becomes […]